We’re sorry, but due to the charitable nature of this service and as your selected item is obtained as a donation rather than refundable payment, once the item is shipped from our end, we operate under a strictly ’No Returns or Refunds’ policy.  If, however, your item arrives damaged, email us and we’ll see what can be done for a replacement item, though this may not always be possible based on our current stock.  Rest assured, we’ll bundle it up to survive transit as best we can!

Thank you for your understanding.

A Charity Volunteer will be responsible for wrapping and posting your chosen product, and will aim to get it to the Post Office as quickly as possible.  Your shipping rate is calculated by weight and size according to current Postal rates, with a surcharge of £1 to cover the cost of the packaging // box // protective wrap // tube your product will need to be shipped in.  Thank you.